FAQs

Get help with your prepaid card, including how to use it, manage transactions, withdraw funds, resolve declined payments, and handle common account questions.

• I received a prepaid card/reloadable card. How and where can it be used?
• My card is always getting declined. I cannot use it anywhere.
• I would like to cancel my redemption and credit the amount to my bank account.
• What's my zip code to use for the purchases? I don't remember my zip code. I don't know my zip code.
• I want to cash out money from my prepaid card. How do i do it? I want to transfer money from my prepaid card to apple cash.
• I did not authorize the last transactions! I did not make some of the transactions on my card. That was not me who did those transactions on my card, how do I report it? My phone was stolen and the card details were stolen. My card details were hacked!
• I don't want my redemption to be a prepaid card, I would rather want it to be a bank transfer. Can you please change it for me?
• Will I receive any cashback on my prepaid card?
• Can you send me a physical card instead of a virtual card?
• Can you provide a billing statement for me? Can you provide a bank statement for me?
• I want to withdraw my money from prepaid card, how do i do that?
• I want to cash out the money from prepaid card, how do i do that?
• I did not receive a prepaid card link from payouts.
• I want to Transfer my money from prepaid card to bank account
• I see pending transactions on my Tango card. When will I get a refund for those?
• I cant add my card to the google wallet.
• I would like to withdraw money from my reloadable card.
• I would like to withdraw money from my prepaid card.
• I would like to know my card balance.
• I would like to know my card balance.
• I need to update my contact details. I need to update my mobile I need to update my email address
• I want to open an account with you. I am interested in your services. I am interested in payouts services. I am interested in signing up with you.