In order to meet the obligations set by local payment networks, regulators, and our payment partners, Payouts.com may require the collection of additional information about the beneficiary. This depends on the specific region and payment method involved. This article provides a comprehensive overview of the information Payouts.com is required to collect on your behalf.
Why am I being asked to update my recipient information? You may encounter an error message if the details of your recipient do not conform to the validation rules applicable to that specific type of transaction.
To update your beneficiary details, please follow the steps outlined below:
Click the ‘Update’ button displayed in the error message, or alternatively, navigate to the ‘Contact’ section.
Update your recipient details as guided by the helper text for each field. An error will appear if the information entered does not match the required format.
Click ‘Save changes’. After this, you will be able to proceed with your transfer.
Please note that you also have the option to actively manage and review your beneficiaries via your saved contacts in the ‘Transfers/Contact’ section of Payouts.com.