Your direct debit top up might be cancelled if:

- There isn’t enough money in your Linked Account to cover the direct debit.
- Your bank account does not support direct debits.
- You’ve reached your direct debit limit.

First, make sure your external bank account supports direct debit. Next, check if the account balance or debit limit is enough to cover the top-up amount.

If you have confirmed the above information but still don’t understand why the deposit is cancelled, we suggest contacting your bank to get more information as they would be best placed to assist.